Repair Service Procedures for Termorace
If your Termorace product is ever in need of service, please follow the following steps:
1. Download the Request for Assistance - MRA form: download
2. Prepare a form for each MRA product to be repaired.
3. Complete the form, preferably in capital letters, with all the required information, describing the problem in as much detail as possible. For tax reasons it is essential to include the tax code and / or VAT (if both do not coincide).
4. Date and sign the MRA form. DO NOT complete the final part of the form which is reserved for service.
5. Send in advance the MRA form to Marco Polo srl, by fax o Email (n° fax. +39 0444 351110, Email: firstname.lastname@example.org).
6. Returned products must be packed properly to avoid damage during transit and sent to Termotex Ltd. at the address on the MRA form. Send any accessories required for identifying the problem including them in the MRA form. A copy of the completed MRA form should be included with your shipment.